RETURNS, REFUNDS and CANCELLATIONS

HOW LONG DO I HAVE TO RETURN THE PRODUCT?

14 days from the ship date.

HOW DO I START MY RETURN?

Simply call us at +91 9209003911 or email us at care@forestraga.com

WHAT IF MY PRODUCT IS DAMAGED?

If the lid, seal, or label is damaged please write to us at care@forestraga.com and return the product free of charge.

PLEASE NOTE: If the glass is broken or leaking, upload an image of the damaged item and dispose of the product. There is no need to return this item.

WHEN WILL I RECEIVE MY REFUND?

Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days.

DO YOU HAVE RETURN FEE? 

In most cases, a shipping fee of $8.95 will be deducted from your refund (if return made via UPS) unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee. Also, we won’t be able to refund the shipping cost incurred at the time of purchase.

HOW DO I CANCEL THE PRODUCTS ORDERED BY MISTAKE?

You can write to us at Email: care@forestraga.com to register a cancellation request. We will cancel the entire order and refund the money to the original form of payment used within 7-10 days. However, if the package has already been shipped, you can refuse to accept the order and once it returns back to our warehouse, we shall make a refund under our Refund Policy.